REPAIRS WHEN NEEDED

We are able to design an on-site service program specifically for your company.  Whether you choose  to have your copiers repaired on an as-needed basis at our normal hourly rate of $115.00 per hour with a 1 hour minimum per copier (NEW WEBSITE CUTOMERS $95.00 per hour with a 1 hour minimum per machine) or your prefer an annual service program that includes: All Parts, All Labor, Supplies, Preventive Maintenance and Unlimited Service Calls we have a program for you..........and regardless which way you choose, there is never a trip charge or portal to portal time charges.

Common Issues with copiers:

First things first. That is, how does a photocopier work?

With modern digital copiers the images are first scanned into memory. This is different than with analog copiers which used lamps and mirrors to reflect the image onto the drum. Once the image is scanned it is then sent to the laser unit which charges (+/-Voltage in the same form as the characters stored in memory) the image onto the drum.

As the drum rotates the toner (which is of an opposite electrical charge) on the developer mag roller is transfered to the drum and then transfered to the paper as the paper passes under the drum and over the transfer roller / corona wire (this once again has an opposite charge to attract the toner) so the toner is left laying on the paper as the paper passes throught the machine.

Once this process is complete the paper continues on and passes through the fuser unit which melts / fuses the toner onto the paper with extreme high heat and pressure.

Copy Quality

Copy quality is affected by most items in the copier. If you have say spots on your pages in the exact same spot with each copy you more than likely have a spot on you copy glass which needs to be cleaned.

If you have a gray backgroung your looking at a little more complicated issue such as the drum blade not cleaning the drum properly but more than likely you have either a dirty or bad corona or a bad ground on the drum unit.

Lines running down the page can be dirty glass once again if using your ADF or the Drum blade is defective and need to be replaced. This can sometimes also be caused by the upper fuser roller which will have a scratch all the way around the roller which will be required to be replaced.

If you have spots on your copies and they are very random with no set patern then you are once again looking at a drum cleaning blade or possilby a doctor blade which is allowing the excess toner to spill out of the waste toner reservoir. If the spots have a set patern and falling consistanly in the same location down the page but seeming to move higher or lower, they you will have a spot on either your drum or your fuser unit which can be isolated by measuring the distance between the occurrances.

PAPER JAMS

Another common issue is paper jams. These usually occur due to paper not reaching a sensor in the proper time and the machine times out and throws an error code. Refer to your operators manual on clearing paper jams. These are caused by dirty rollers which can allow the paper to slip prior to feeding. Another thing to look for is the rear plate guide in the paper tray which could be out of position and not holding the paper against the feed roller. The other common issue that causes paper jams is that the paper drawer was set for the wrong size of paper and the machine throws an error because the paper is either too short or too long for the tray selected.

Always try to make copies with your ADF or Cover down. If you leave them up you will have a very bright light flashing in your eyes but worse yet you will have solid black areas around your copies. This solid black area has a tendency to stick to the upper fuser roller (very hot) due to the excess amout of toner on the paper. Sometimes the paper will even completly wrap around the roller. Do not touch the roller, you will get burnt. Also remember to never try to remove this paper with a letter opener or scissors which will damage the upper roller and cause damage to the roller and require it to be changed.

These have been some of the most common and basic problems that you will encounter with your copier and probably covers more than 90% of all service calls.

For further information call (800) 870-9049